After numerous encounters with Thomas & Galbraith after a major basement flood I can say I am more disappointed in the unethical and incompetent workmanship than any other company I have worked with. The lack of respect and effort to solve a problem in my home on not only one, two or three instances should be an indicator of this company’s quality of service and ability to take ownership for their errors. I have now been in the process of solving water intrusion into my basement for over a year now since working with Thomas and Galbraith. After “solving” the problem for the last time and installing new flooring in my basement in October of 2025 water yet again entered my basement through the repaired concrete flooring (in April) they completed incorrectly. I feel like I was taken advantage of on multiple occasions and they did not expect me to constantly call them on their mistakes. I made sure to be present during all the work after they were not recording findings, or work throughout the repair process. The customer service was poor when they never respond to calls or emails either.BEWARE-I would NEVER recommend this company for ANYTHING. Question everything, request everything and writing and whatever you do, go with another local company. I have now heard from multiple friends in the Cincinnati area of their own horror stories after sharing my experiences. The common denominator of each plumbing fiasco is Thomas & Galbraith.
