POTENTIAL CALLER BEWARE!!!! Many folks that are not in the trades or that deal with service/facilities maintenance jobs all day are unaware of the shift happening. Back in the day, you would call this company and a tried and tested HVAC tech would show up. These days, companies (not all, but definitely this one) are sending out techs that are taught to fix minor issues but to also push to sell the customer on a new HVAC system (with financing available!!!). So these folks that show up are half technician, half sales rep. If your unit is even a little old, or has an issue that cannot be very easily fixed, they are going to push for a new system whether you need one or not. DO YOUR HOMEWORK BEFORE CALLING A VENDOR SUCH AS SCHNELLER KNOCHELMANN. I have clients that are in their 60’s, one of them just had half their liver removed due to cancer, and Schneller’s tech told them the unit needed to be replaced due to a leak that they could audibly hear (ding ding ding, one would think that would narrow down the location of the problem!!!!) but the tech would not investigate because “a hornets nest was under the cover.” The next day, a true and tried tradesman came out and found the leak, fixed the leak, filled the system, and guess what??? There was no hornets nest. This went from a potential replacement of tens of thousands that they just do not have to a $600 repair. I say all of this to make you aware before calling. These folks are not alone in this shift. There are many others out there (Fast Response, Arlinghaus to name a few). There are still some good ones out there so do your due diligence before letting them convince you that your 8 year old system needs to be replaced. I would say shame on you Schneller Knochelmann but I know you probably have massive investors or corporate overlords that have been the biggest factor in this push so I really don’t blame you or the techs you send.UPDATE: While I am still irked by the tech’s actions on his visit, I must say the talk I had with the Service Manager Chris was very helpful and he 100% made the situation right.
