I spent over $14,000 on a new HVAC system after choosing Thomas & Galbraith’s more expensive comfort-focused option because it was presented as the best choice to improve comfort throughout my home.Within hours of installation, they were already back for a service visit, followed by nearly a year of service calls. What was most frustrating was that nearly every visit resulted in a different explanation for the same problem. One technician would adjust airflow, another blamed insulation, another recommended duct modifications for around $2,400, and eventually I was told I needed a mini-split system costing over $33,000.There was very little consistency from one visit to the next. I often found myself explaining the entire history of the issue because each technician seemed to start over rather than build on the previous findings.My biggest disappointment isn’t that my home has ductwork limitations—it’s that I was never given enough information to make an informed decision before spending over $14,000. Had those limitations been explained upfront, I may have made a different decision. After nearly a year of service calls, I was ultimately told the system is working as designed and that I should simply accept not achieving the comfort I paid for.Some technicians were knowledgeable and genuinely tried to help, but the overall experience was inconsistent. Unfortunately, I cannot recommend this company based on my experience.
